This is a fantastic way to manage what your children spend, while giving them freedom to choose within the restrictions you've created.
1. Log in to your family account. If you don't have one yet, you can register here.
3. Click your name in the top right hand side of the screen and select 'Top Up Account'.
TIP: If you'd like to topup more than one wallet, you'll be able to select additional profile wallets in the next step.
4. Select additional profile wallet(s) you'd like to top up with that Add button.
5. Confirm the total you'd like to charge your card and select Confirm.
We store our data in a fully secure environment. We encrypt your information using SSL when transferring it to, or from our database systems. We make every effort and utilize generally accepted security standards to ensure that your information is protected from access by unauthorized persons. It is important that you are aware that the internet can not be guaranteed 100% secure, although we make every effort to ensure that we keep your personal information as safe as possible. When sending information to us, you do so at your own risk.
Credit card data is not held by our site. All payments are processed using our secure payment gateway partners. All payment information systems comply with PCI-DSS which means our systems meet the most stringent requirements of international banks.
As technology changes, we will continue to adapt our systems to ensure that your information is protected to the fullest practical extent that is reasonably possible.
AutoPlay lets you play any movie or episode in our mobile apps by using your pre-paid credit which is stored in your profile wallet. Each person in your family has their own wallet and uses their own credit when using the app.
It's important to note that you can't view pricing of titles in our mobile apps, but you can see them anytime in our website.
By visiting the 'My Account' section, you can modify your AutoPlay settings. For movies, you may choose whether our system automatically rents the title, or if you want to own it. For seasons, you may select whether you'd like to buy the epsiode or the season. Our system defaults to renting a movie and owning an epsiode.
1. Select 'My Details' in the main account menu,
2. Select 'AutoPlay Preferences',
3. Select 'Activate AutoPlay' and choose your preferences,
4. Click 'Save'.
Any movie or show that you have already selected to own or rent will appear with a Own or Rent icon on the movie poster in your app. Anything else, unless it appears under Free Content in your Library already will incurr a charge against your wallet.
Movies generally range between $4.99 and $7.99 to rent and $9.99 to $24.99 to own. Our system defaults to renting movies for you, but you can change this in your account preferences. If you'd like to know the exact price before playing a title, please check on our website.
Episodes generally range from $1.99 to $4.99 to own. If you would like to know the exact price before playing an episode, you can check back on our website as well.
We will send you an email everytime you play something in your app using AutoPlay. This will confirm the amount that was deducted from your wallet, and your new balance. You can view your current balance anytime on our website.
Please Note: We recommend Google Chrome. Support for Firefox has been discontinued.
You can watch the things you buy and rent on your desktop computer tablet or TV. You must be physically in the region where you say you are, as we verify your physical location in multiple ways. You can find out more about playing on your TV screen here.
Refunds can only be made by submitting a request on our contact form. It's important you check that you have the device required to play the video you rent or buy from us, as we are only able to provide a refund where a technical error has occured on our system. Please read more in our terms and conditions.